We will accept items exchanges provided it meets the following guidelines:
- You can exchange within 7 working days upon receipt of purchased. Please notify us via whatsapp +60173117674 within this period for an exchange.
- We only accept exchanges for different size/colour (if available in stock) or other products with equivalent or lower price.
- Returns that are damaged, soiled, washed, marked or altered may not be accepted.
- Sale/promotion items and items bought using discount coupons are final, non-returnable, non-exchangeable, non-refundable.
- We do not refund on sale/promotion items and reserve the right to refuse multiple returns at different times from one order.
- You will need to ship back item to Fitscarf&Co. Address is provided below.
- All shipping cost (Malaysia & other countries) are borne by the customer and we will not be held liable until your item reaches us.
- Upon receipt of item and shipping fees for replacement, we will ship back exchange item to you within 7 working days.
- The shipping rates for replacement are as follows :
MALAYSIA (Peninsular): RM8 | MALAYSIA (Sabah&Sarawak): RM12 |
SG: SGD13 | ASIA: USD15 | EU/USA/CA: USD25 | AUS/NZ: USD25 | MIDDLE EAST: USD25 |
11-2 Jalan AU 1A/4B,
Keramat Permai Business Center,
54200 Kuala Lumpur,