How do I make a purchase online?

Please refer to ‘How to Buy

Do Fitscarf have physical store?

Sorry, for time being Fitscarf don’t have any physical store.

Which countries do you ship to?

We ship worldwide via GDex and Poslaju Service.

How many days would it take for my parcel to arrive?

For most deliveries, it will take between 2-3 days depending on the location. There may be delays during peak season eg. festive season etc.

What are the shipping costs?

Shipping costs differ according to location and the weight of the item. Shipping costs will be calculated automatically when you key-in shipping location. You can also check the delivery status through the system.

I have not received my item. What should I do?

Let us know and we will check the delivery status and speed up the shipping process for you. After we have checked your tracking no, we will you as soon as possible.

Do I have to pay customs duty for the items I order from Fitscarf&Co?

When the items have reached your country, it might be subjected to import duties and taxes. (Additional charges for custom clearance must be paid by you. Custom policies vary widely from country to country, contact your local customs office for further information)

Do I have to pay customs duty for the items I order from Fitscarf&Co?

If the product has any defects (eg. the stone from the embellishments came off), you can change the product within 7 working days upon receipt of purchased.

Please refer to our ‘Exchange Policy

I am not able to make a payment through Senang Pay?

Please contact our admin at +60173117674. We will check and troubleshoot the system and we will inform you as soon as the system is ok and the issue is resolved.

If items on the website are out of stock, is there an estimated time for the next restock and where can I check this?

We do not have an estimated time for the restock, but you can check our website for daily updates. We will announce which collection will be restocked on our Instagram/Facebook: @fitscarf/Fitscarf